MedicalHealthSupply.com is a secure site. We do not share any personal, financial, or medical information with any other sources. We specifically adhere to Hippa guidelines. For more information please review Hippa guidelines that refer to Hippa confidentiality and security policies on our links page.
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Required information is required to properly place orders. In the event we should have a question pertaining to your order, we will first attempt to reach you by email. In the event that we are unable to contact you through email, we will contact you by telephone.
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Medical Health Supply accepts Visa, Mastercard and Discover cards online. To place a mail order , print out the mail order sheet . If you do not have a valid credit card, Medical Health Supply accepts certified checks and U.S. Postal money orders through the mail. Mail orders may take as much as two weeks to receive due to seasonal postal delays.
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This is the last 3 digits on your signature strip for MasterCard, Visa and Discover Cards.
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Your charge will read “MedicalHealth Supply.com”.
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Yes. To mail in an order, print out and complete a Medical Health Supply Order Form. This Form can be retrieved on from the MedicalHealthSupply.com home page. In addition to accepting credit cards, Medical Health Supply also accepts Cashier Checks, and U.S. Postal Money Orders on mail orders. Make orders payable to Medical Health Supply.com. Because UPS shipping and handling charges may vary from state to state, fax orders to 1-877-988-9809 so that we can verify shipping charges.

Mailing address:
Medical Health Supply.com
P O Box 387
Pittsford, New York 14534

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Credit cards are authorized at the time you place your order. Credit cards are charged when products are shipped.
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Our items are all heavily discounted off of retail prices. We make special offers and have our own promotional coupons that we offer to customers on a quarterly basis. If you would like to be alerted to our promotions, click on the Sign up for Promotions button from our homepage, and we will email coupons and discounts directly to your inbox. At this point in time we do not accept Manufacturer’s coupons.
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At time of order, we send an email confirmation to confirm your shipment. We will immediately notify you if a specific item is on backorder. In the event that an item is on backorder or unavailable, our medical consultant will notify you by mail or phone to offer an alternative product that may better serve your immediate needs.
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In most cases items are in inventory; however, in the event of a back order, we will contact you by email or telephone to inform you of an estimated date of delivery. Partial shipments will be sent if appropriate.
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Many medical items are non- taxable in some states. Our automated tax system will accurately charge tax in accordance with specific state laws.
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The fastest way to cancel an unprocessed order is to call or fax us with your order number, name and address and order information .. Because orders are processed and shipped quickly, UPS charges may be applied to your account when orders have been already shipped. If we have made a change to your order, we will send you an e-mail confirmation. When we are unable to change or cancel your order, we will notify you via e-mail.
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Tracking number will be provided automatically within 24 business hours of order shipment. You can track your shipment from the UPS web site using the tracking numbers. The UPS web site is: www.ups.com.
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Each UPS box shipped has a unique carrier tracking number.
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Be sure that all of the items on your order have shipped. You can determine this by viewing your order email confirmations. If your order has shipped, check with UPS to confirm that your packages were delivered. If each of your packages show a status of “delivered”, please contact UPS customer service for assistance. For UPS package services call 1-800-742-5877 or go to www.ups.com to check the status of your packages.
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Because we utilize the services of UPS World Ship, we are unable to send supplies or equipment to P.O. Boxes or lock boxes.
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Delivery to a non-existent address is the responsibility of the purchaser. If UPS returns the package(s) due to wrong street address or not matching recipients’ name as you provided in your order, you will be responsible for the shipping cost in both directions. If a reship is requested, you will be responsible for the second shipping cost as well. Sometimes UPS will correct a wrong street address and charge a flat rate of $6 to correct the address. All packages with an incorrect address that UPS corrects will be subject to the $6 flat rate per package.
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Yes, we can ship to your work place provided that the address is a street address. We are unable to ship to P.O. Boxes and Lock Boxes.
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In order to provide the best possible service we ship via UPS ground. UPS offers Next Day and Second Day shipments at an additional cost and these are available on request. Please call customer service for a quote on UPS Next Day or Second Day freight cost. The delivery terms and conditions once the package leaves our warehouse are the terms and conditions of the shipper. Medical Health Supply is not liable for delivery guarantees, lost packages, package markings and damaged packages; but can assist you in resolution of problems with the shipper.
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We ship UPS ground. Shipping and handling charges are prepaid and added to your invoice. Some larger packages do have an applicable 'Oversize' shipping charge based on UPS 'Oversize' criteria -see abbreviated list below.

Merchandise Value Shipping & Handling Rates For Mail-In or Fax Orders
From $0.0 - $49.99 $10.95
From $50.00 - $99.00 $13.95
From $100.00 - $199.99 $14.95
From $200.00 - $249.99 $16.95
From $250.00 - $299.99 $17.95
From $300.00 - $349.99 $18.95
From $350.00 - $399.99 $20.95
Standard Shipping is NOT available for the following States and Territories:
AK HI AS FM GU MH MP PW PR VI

Shipping & Handling Note: Orders totalling $400.00 or more, shipping and handling will be adjusted based on ship to zipcode and weight.

**Oversize Items – Packages***
Some of the larger cases of incontinence supplies
Bath stools & benches with and without backs
Transfer benches
Commodes
Folding walkers
Wheelchairs
Transport chairs
Rollators


Please email or call Medicalhealthsupply.com or call Customer Service at 1-877-988-9809 if you have a question concerning a package size or need a quote for shipping cost.

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Many of our products are reviewed. Click on the links and read reviews. Many times a physical therapist, nurse, doctor, discharge planner or a medical professional is your best resource for answering questions pertaining to product selection. If you need additional information contact us, and we would be happy to answer non-medical specific questions.
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Our catalogue is regularly updated online. This way, you can have the most updated information pertaining to our products and services Hardcopy pages can be printed at your home or business printer for your convenience.
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Our number one goal is to keep our customers satisfied. If a product is unused and can be returned in compliance to ACHC regulations, we will graciously accept returned products. To better understand which items are not returnable or non-refundable refer to question 39. Please note that items can also be returned due to damage resulting from shipping , or manufacturer defects.
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Merchandise must be returned or exchanged within 35 days.
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Your credit card will be credited if payment is made by credit card. If a return is made within 35 days. Return labels are provided in your order package.
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Because Medical Health Supply sells Durable Medical Equipment , and subject to specific rules, and ACHC regulations, we are unable to accept certain items for return. Specifically, intimate apparel including, but not limited to stockings and incontinent pants, as well as bathroom & bedding products which are opened and used not returnable. Individual use items like surgical supplies, including items suchas cervical collars, trusses and braces are not returnable.
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Our operators are available five days a week from 9-5 Eastern Standard Time. On weekends we are reachable online. Orders can be placed 24 hours per day 7 days a week. Products are shipped via UPS throughout the business week.
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Patients with a coverable diagnosis, and valid prescription, can attach their prescription with our invoice and directly submit their paperwork to Medicare for specific medical items. Medicare does not generally cover many bathroom and bedroom safety products. Medical Health Supply does not guarantee reimbursement. Many durable medical products are not covered.
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Medical Health Supply does not share information, email addresses, confidential or personal information with any other sources or providers. We offer the best products for the best prices possible, and do not carry lesser quality brands.
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Medical Health Supply is a New York based company, and therefore, is legally bound to tax customers within New York State. It is important to note than most medical supplies are non-taxable within the State of New York. Taxable items are automatically flagged within our system , and the appropriate New York State taxes are automatically calculated where appropriate. Medical Health Supply is not allowed to tax consumers outside of New York State.
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